Case Study: How a Restoration Company Completely Reversed Their Biggest Challenges with Clean Claims

Efficiency and professionalism are key to an outstanding restoration company. If you don’t have certain systems in place, achieving that efficiency can be frustrating. Caitlin, General Manager of United Water Restoration of Long Island, felt these pain points and didn’t know what to do.

Not only was Clean Claims able to solve Caitlin’s biggest problems, but technicians felt more confident and clients were more impressed with their work. In this blog post and video, you’ll see the difference that a simple platform like Clean Claims made for United Water Restoration of Long Island.

Challenges Before Clean Claims

United Water Restoration of Long Island was no stranger to the hurdles faced by many in the restoration industry. Two major challenges stood out:

1. Documentation Struggles: Gathering complete and accurate documentation for restoration projects was a significant hurdle. This comprehensive process often resulted in missing or delayed paperwork.
2. Accounts Receivable Delays: A high turnover rate in accounts receivable led to prolonged payment cycles, primarily due to documentation issues. This not only affected cash flow but also strained client relationships.

How Clean Claims was able to help

“Clean Claims was exactly what we needed, when we needed it.”

Caitlin Lopez recognized that a solution was needed to streamline operations and enhance the company’s professionalism. Enter Clean Claims, a software designed to meet the specific needs of the restoration industry. Here’s how Clean Claims addressed United Water Restoration’s challenges:

1. Bridging Communication Gaps:
   • Clean Claims played a pivotal role in enhancing communication among key stakeholders in projects.
   • Caitlin notes, “Clean Claims has bridged communication between all our important stakeholders in projects.”
2. Professionalism and Efficiency:
   • The software not only streamlined processes but also bolstered the company’s professional image.
   • “Clean Claims has made us look like the professionals we are,” Caitlin remarks, emphasizing the value of presenting a competent front to clients and partners.
3. Real-Time Data for Real-Time Solutions:
   • The feature that stood out most for United Water Restoration was the real-time data capability of Clean Claims.
   • “We are able to get everything on a timely manner… it’s real time happening and time stamped…” This feature ensured that every action taken was recorded and available instantly, making field documentation more efficient and transparent.
4. Technician Growth and Development:
   • The implementation of Clean Claims coincided with significant growth among the technicians.
   • Caitlin proudly states, “The growth of our technicians has increased,” an essential factor for any service-oriented business.
5. Standing Out in a Competitive Market:
   • Caitlin believes that Clean Claims sets their company apart not just from other restoration businesses, but also in the eyes of insurance companies.

“It is what will set you apart from your competitors… you are true professionals in this and you know what you’re doing and why you’re doing it… and Clean Claims does that.”

The impact of Clean Claims on United Water Restoration of Long Island has been profound:

1. Enhanced Documentation: The comprehensive documentation capabilities of Clean Claims resolved the previously existing gaps, ensuring every detail was captured and easily accessible.
2. Improved Cash Flow: With more efficient documentation, the delays in accounts receivable were significantly reduced, enhancing the company’s financial health.
3. Boost in Team Morale and Capability: The growth and development of technicians have not only increased efficiency but also boosted team morale, as they feel more equipped and confident in their roles.

United Water Restoration of Long Island’s experience with Clean Claims is a testament to how the right technology can revolutionize a business. Caitlin Lopez and her team are a shining example of how embracing innovative solutions like Clean Claims can lead to improved efficiency, professionalism, and growth in the competitive restoration industry.

Are you ready to experience the transformation that Clean Claims can bring to your restoration business? Contact us to learn more and take the first step towards enhancing your operations today!