Starting a new business or managing an existing business in the restoration industry can be a challenge. There are many aspects to consider, such as managing field documentation, dealing with insurance companies, and ensuring customer satisfaction. However, with the right tools and support, new and existing business owners can succeed in this industry and feel like they have more of an advantage to grow their business than ever.
Rob Lund, Owner of Lund Disaster Relief, is a relatively new restoration business owner. With a background in construction, Rob was confident that he would be able to succeed. Shortly after he started, he found a few frustrations within the industry.
Paperwork & Documentation – In order to get paid through the insurance company, Rob knew that he had to get accurate documentation from every job. This was overwhelming knowing that innocent mistakes could be made by him or his technicians.
Travel Expenses & Time – Rob knew that in order to get the readings he wanted to get, he would have to travel to job locations almost daily to take accurate measurements on the progress of the project. This would not only cut into budgets and waste money on fuel costs, but it would also take away time from potentially doing more projects.
In this blog post, we will explore how Clean Claims restoration and remote monitoring software has helped Rob Lund to relieve his frustrations and gain a massive advantage in streamlining his business.
Better Documentation and Better Partnerships with Insurance Adjusters
Dealing with insurance companies can be a headache for any restoration company. Paperwork is important to them, and they want to ensure that everything is taken care of and put back together correctly. This is where Clean Claims helped Rob specifically.
I was worried about the paperwork.… more than anything, [insurance companies] are interested in paperwork. The owner of Clean Claims is from the industry and built this platform around his experiences in the past with paperwork, working with insurance companies, working with adjusters. It’s been a game changer for me.
Rob Lund, Owner of lund disaster relief
Rob Lund notes that the owner of Clean Claims has built the software around his experiences working with insurance companies and adjusters. As a result, the software is easy to use and provides all the information that insurance adjusters need, including scope of work, pictures, videos, and real-time sensor data.
This feature not only saves time and effort for the business owner but also increases client satisfaction. Insurance adjusters and homeowners appreciate the transparency and real-time updates provided by Clean Claims, making the claims process smoother and more efficient.
Remote Monitoring with Clean Claims
As a newer business owner, Rob wanted to find a way to not only save time and money with his process, but streamline his jobs so that he could have the freedom to do what he wanted with his business. This is where Clean Claims remote monitoring helped Rob the most.
Clean Claims offers both remote monitoring features on their platform and the necessary job equipment to gather data from any location. This allows technicians and owners to monitor the progress of their jobs without visiting the site often. They can gather consistent moisture readings and other important data on a consistent basis from any location.
As Rob Lund explains, he has purchased remote sensors, thermal hydrometers, and moisture meters to keep an eye on his jobs remotely when he’s not able to go there. The sensors provide updates every five minutes, giving Rob and his clients real-time data about the progress of the job.
This allowed Rob to go out of town to for the weekend to watch his son’s baseball tournament, but still keep an eye on his jobs.
Over the weekend, my son had a baseball tournament… I was able to set up my [wireless] thermal hydrometers and my moisture meter. It was really nice to be able to communicate with the homeowner and with the adjuster remotely on what’s happening with the project. It gives me a reading every 5 minutes. I can shoot a text to the homeowner and say, “Hey, the project is going well.”
Rob Lund, Owner of lund disaster relief
With Clean Claims remote monitoring feature, Rob was able to send updates to the homeowner and adjuster assuring everything was running smoothly. Rob can also send a live link to the homeowner so they can watch the progress as well.
This feature is especially useful for business owners who may not have the resources to be on-site all the time. It saves time and money on travel costs, as well as providing peace of mind for both the business owner and the client. Think about all the cost savings.
Running a business can be expensive, and business owners are always looking for ways to save costs. Clean Claims’ remote monitoring feature can help business owners save on fuel costs, as they do not have to drive back and forth to job sites to monitor progress.
As Rob Lund notes, driving a diesel truck can be expensive, and remote monitoring saves him money. This cost-saving feature is helpful for business owners who are looking to minimize expenses and maximize profits.
Conclusion
Creating a more efficient in the restoration industry can be challenging, but with the right tools and support, business owners can gain a huge advantage. Clean Claims restoration & remote monitoring software provides 24/7 remote monitoring, insurance adjuster communication, better documentation, and big cost savings features to help people like Rob Lund and you thrive in this industry.
If you’re interested in learning more about Clean Claims and how it can help your business succeed, you can schedule a demo OR sign up for free below. We would love to answer any questions you have and help you get started on your journey to a more efficient restoration business.
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